Introduction

At Bison Ride , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we are here to help. Please read our Returns and Exchange Policy carefully to understand your rights and our obligations.

Return Policy

We do not accept returns for online orders. But, the exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel.

Exchange Policy

Eligibility for Exchanges
– Items must be exchanged within 07 days from the date of purchase.
– To be eligible for an exchange, your item must be unused and in the same condition that you received it.
– The item must be in the original packaging.
– Proof of purchase is required.

Exchange Process
1.Request an Exchange: Contact our customer service team at contact@bisonride.com with your order number and the reason for your exchange, including the details of the item you wish to exchange for.
2.Receive Exchange Authorization: We will review your request and, if approved, provide you with an exchange authorization and instructions on where to send your item.
3.Ship Your Item: Pack your item securely and ship it to the address provided. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
4.Inspection and Exchange: Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, we will send you the new item.

Shipping Costs
– You will be responsible for paying for your own shipping costs for exchanging your item.
– Shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@bisonride.com with your order number and a description of the issue. We will arrange for a replacement or refund, including any shipping costs incurred.

Contact Us

If you have any questions about our Returns and Exchange Policy, please contact us:
– Email: contact@bisonride.com
– Whatsapp: +44 7436 534217