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Frequently Asked Questions
Will I receive the same product that I see in the picture?
Yes, you will receive the same product as per your specifications. But, on the other hand, a little bit impact may change the original one from the picture due to lighting in the picture.
Where can I view my sales receipt?
Once you have ordered, we’ll sent you an email with your order details. If you login to The Torro, You can view your orders, receipts and available coupons in your profile dashboard.
How can I return an item?
We do not accept returns for online orders. But, the exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel.
Will you restock items indicated as “out of stock?”
Yes, we restock items in 7 working days.
Where can I ship my order?
You can ship your orders in United Kingdom, United States and Europe. Make sure you put the correct information and a valid shipping address when you order a product.
